Using the tel Protocol with 3CXPhone for Windows

What is the tel Protocol? The easiest way to define what the tel protocol is, is to simply think of it as a link that communicates a telephone number. That means that when you click on a tel link the tel protocol will try to pass the number to an application that can make a

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How to Use Call Alert Popup on 3CXPhone for Windows

The Call Alert Popup notifies you of an incoming call without stealing focus and allows you to see who is calling. From the popup you can answer, decline or divert the call to voicemail. Using the Call Alert Popup To use the Call Alert Popup follow these steps: Minimize the 3CXPhone for Windows client to

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Managing Queue Calls in 3CX Phone System

The expanded presence screen allows you to easily manage and manipulate (according to your rights) your queue calls in real time. To manage queue calls follow these steps: When you have an incoming queue call you will see the call in the active calls list and in the selected queue call list (highlighted in red

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Managing Calls Using the Expanded Presence Screen

The expanded presence screen allows you to see the active calls in the phone system, queue calls (depending on your rights, whether you are a user or a manager in a group), remote presence status and extensions, grouped in tabs. To access the expanded presence screen: Click on the Expanded Presence screen icon  top right

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3CXPhone Expanded Presence – How to Use and Customise it

The 3CXPhone Expanded Presence screen provides you with extended information on the presence and status of your colleagues.  Know if a colleague is available to talk, or away from their desk. You can also view and manage active calls, and monitor call queues. This feature is only available for 3CXPhone for Windows. View active calls View and manage

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